We stand behind the quality of our products. We value our relationship with you which is why we are happy to offer a return policy for most products that you purchase directly from Trensité Dairy Inc.
Please open and inspect your order immediately upon arrival. You have 2 days from the date of delivery to notify us of any issues and our team will discuss all options.
To be eligible for a return, your product must be unopened and in the original packaging.
The product must also be returned before the expiration date to be eligible for a refund.
We will do our best to process orders for a timely deliver, but cannot be responsible for damaged or compromised products due to the following:
Specific items may have additional warranty limitations.
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
To return an item to us, please ship it to the following address:
Chens Enterprises Corporation
5830 Coopers Ave
If you have any questions on how to return your item to us, contact us directly at (905) 624-1188 or firstname.lastname@example.org
Once the product has been received by Chens Enterprises, we will notify you that we have received the returned product. Our team will inspect the product and notify you the status of your refund. If the refund is approved, you will be reimbursed in the same method used to pay.
We can only refund shipping costs if your return is due to any of the following reasons: