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Refund and Returns Policy - Chens Enterprise Corporation
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Refund and Returns Policy

REFUND/RETURN POLICY

We stand behind the quality of our products. We value our relationship with you which is why we are happy to offer a return policy for most products that you purchase directly from Chens Enterprises Corporation.

RETURN POLICY

Please open and inspect your order immediately upon arrival. You have 2 days from the date of delivery to notify us of any issues and our team will discuss all options.

To be eligible for a return, your product must be unopened and in the original packaging.

The product must also be returned before the expiration date to be eligible for a refund.

20% restocking fee applies for all non-defective returns

We will do our best to process orders for a timely deliver, but cannot be responsible for damaged or compromised products due to the following:

  1. Delayed deliveries due to weather or other “Acts of God”
  2. Incorrect addresses (*Please be sure to include apartment, suite, or floor numbers, as needed.)
  3. Unopened shipments
  4. Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify recipient of the pending arrival of perishables.
  5. Items that have been discarded or consumed.

Specific items may have additional warranty limitations.

RETURN SHIPPING

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.

To return an item to us, please ship it to the following address:

Chens Enterprises Corporation
5830 Coopers Ave
Mississauga, ON

L4Z 1Y3

If you have any questions on how to return your item to us, contact us directly at (905) 624-1188 or sales@chensec.com

REFUNDS

Once the product has been received by Chens Enterprises, we will notify you that we have received the returned product. Our team will inspect the product and notify you the status of your refund. If the refund is approved, you will be reimbursed in the same method used to pay.

We can only refund shipping costs if your return is due to any of the following reasons:

  • Incorrectly fulfilled
  • Product(s) arrived damaged

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